Frequently Asked Questions

We take great pride in being a specialized company dedicated to the repair and maintenance of Sub-zero refrigerators and freezers, as well as Wolf ranges and ovens. Our expertise lies in these premium appliances, ensuring that they function at their best for you. By focusing on such a refined niche, we aim to provide exceptional service and support for our valued customers. Our commitment helps keep your high-end kitchen appliances running smoothly, allowing you to enjoy their benefits without interruption. We look forward to serving you and enhancing your culinary experience!

We proudly specialize in repairing Sub-zero refrigerators, a brand renowned for its exceptional quality and performance. While our primary focus is on Sub-zero, we also warmly welcome Viking refrigerators into our service lineup. Our expertise doesn’t stop there; we occasionally extend our services to renowned brands like Whirlpool and Maytag, ensuring that a wide array of customers can enjoy our reliable and efficient repairs. However, it’s important to note that, at this time, we do not provide repair services for Samsung or LG refrigerators. We appreciate your understanding and look forward to serving your refrigeration needs!

Absolutely! We're delighted to inform you that we do provide same-day service for the majority of our repair tasks. To ensure we can accommodate your needs, please give us a call so we can check our availability for you. We're here to help and look forward to serving you! We do have one exception, Sunday. Our technicians devote Sundays to their families, but our office is available to take your calls and schedule appointments for the week.

Absolutely! All of our technicians possess the necessary licenses and insurance, ensuring they are fully qualified to handle your Sub-zero repair needs. With a wealth of experience in the industry, our team is dedicated to providing reliable and efficient service. You can rest easy knowing that your Sub-zero is in the hands of skilled professionals who genuinely care about delivering top-notch results.

Sub-Zero products are meticulously engineered to provide exceptional durability, with an average lifespan of approximately 20 years. However, it is truly remarkable to note that we have encountered pristine Sub-Zero units that are an impressive 30 years old and still function as if they were new. This stands as a testament to the quality and craftsmanship embedded in every aspect of their design. With such longevity, investing in Sub-Zero appliances not only enhances your kitchen's aesthetic but also brings peace of mind, knowing that you have a reliable companion for many years to come.

To ensure optimal food preservation, it's important to set your refrigerator to a temperature of 38 degrees Fahrenheit and your freezer to a brisk 0 degrees Fahrenheit. For those utilizing the 200, 300, and 500 Series Sub-Zero models, you'll find that adjusting the dial controls to a setting between 4 and 6 works best, as the maximum cold setting is represented by a 10. After making these adjustments, be patient and allow your refrigerator up to 24 hours to stabilize and reach the desired temperature. This ensures that your food stays fresh and safe for consumption!