Terms and Conditions

Welcome to Subzero Repair Care Service. By using our website and services, you agree to be bound by the following appliance repair terms and conditions ("Terms"). Please read them carefully before booking or using any of our Sub-Zero repair services.  Last Updated: June 20, 2026

Company, We, Us, or Our refers to Sub-Zero Repair Care Service.

Customer, Client, You, or Your refers to the individual requesting services.

Services refers to diagnostic, maintenance, and repair services provided by our company.

Appliance refers to Sub-Zero refrigerators, freezers, wine storage units, ice makers, and other premium residential appliances serviced by our technicians.

By using our services, you confirm that:

• You are at least 18 years old.
• You have authority to authorize repairs at the service location.
• The service location is within our designated service area.

• Appointments may be scheduled online, by phone, or through authorized representatives.
• Customers agree to provide accurate contact information and appliance details.
• Diagnostic fees will be disclosed prior to scheduling.
• Service appointments are scheduled within three-hour arrival windows.
• While we strive to arrive within the selected window, delays may occasionally occur due to traffic, emergencies, weather, or previous appointments requiring additional time.

• A repair estimate will be provided before any repair work is performed.
• Payment is due upon completion of service unless otherwise agreed in writing.
• We accept major credit cards, debit cards, checks, cash, and other approved payment methods.
• Returned checks or failed payments may result in additional fees.

Appointments may be canceled or rescheduled before the scheduled arrival window without penalty.

• Completed repairs include a 30-day labor warranty.
• Installed parts are covered by a one-year parts warranty unless otherwise specified.
• Warranty coverage applies only to the specific repair listed on the original invoice.

Warranty coverage is void if:

• The appliance is moved, altered, or serviced by another company.
• Damage results from misuse, neglect, power issues, or improper maintenance.
• The failure is unrelated to the original repair performed.

We are not responsible for incidental or consequential damages resulting from appliance failure, including but not limited to:

• Food spoilage
• Water damage
• Property damage
• Business interruption
• Loss of use

• We reserve the right to decline service when an appliance is unsafe, inaccessible, or beyond economical repair.
• Repairs may not be possible when replacement parts are no longer available.
• Some repairs may require multiple visits depending on diagnosis and parts availability.

Customers agree to:

• Provide safe and reasonable access to the appliance.
• Ensure someone 18 years of age or older is present during service.
• Secure pets before technician arrival.
• Disclose any known appliance issues, prior repairs, or existing damage.

Your use of our services is also governed by our Privacy Policy. By using our website and services, you consent to the collection and use of information as described in our Privacy Policy.

All website content, logos, graphics, text, and branding are the property of Sub-Zero Repair Care Service and may not be copied, reproduced, or used without written permission.

We may utilize or recommend third-party suppliers and manufacturers. We are not responsible for delays, defects, or warranty issues associated with products supplied by third parties.

We are not liable for delays or inability to perform services due to circumstances beyond our reasonable control, including natural disasters, severe weather, labor disputes, supply chain disruptions, utility outages, or government actions.

These Terms and Conditions shall be governed by and interpreted under the laws of the State of California.

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date.

Sub-Zero Repair Care Service

Phone: (949) 877-8988

Email: support@subzerorepaircareservice.com

Mailing Address:
42 Cabrillo Street
Newport Beach, CA 92663

By using our website or scheduling service, you acknowledge that you have read, understood, and agree to these Terms and Conditions.